If you have any questions, please contact us at. > 50: Might cause certain packets of information to drop or sent out of order, leading to a jumbled conversation. Inconsistent arrival of packets between two endpoints. 300: Might cause unnatural delays in an audio conversation and disconnect between audio and video. >= 2.0: Might cause low video fps, and audio quality might be affected. > 10.0: Might cause frozen video and broken audio. Packet loss happens when a packet does not arrive, arrives out of order, or arrives too late. Overall estimated call quality score based on the packet loss rate, round trip time and jitter.ฤก.0: Bad (Very Annoying) Packet Loss Rate(%) : At the end of the test, results will be shown on the same page which you can send to stability test aims to check the following factors of your network: Please follow the instructions outlined on the page. Some network issues need to be consulted with your internet service provider. Please quit these apps before starting a video call. High bandwidth due to video streaming, online storage synchronization(Dropbox, Google Drive etc) within the same network might cause insufficient upload/download bandwidth for video conferencing. Use a wire connection (LAN cable) or stay near the router (no physical barriers). Problematic/inadequate router, or significant distance from it while doing a video call may cause network issues. Recommendations to Improve Network Stability: VSee Messenger network stats will show info at that instant, while this stability test will show the network trend before, during and even after the call. As for the results, the Google Fiber speed test took an average of 3.88 seconds to load, and 15.0 seconds to run the test itself making this one of the most efficient speed. What is the difference between this test and the network statistics shown in VSee Messenger? We found that the results from the desktop version of this speed test (Tests 1-3) were very accurate, whereas the mobile version (Tests 4 and 5) was a bit less reliable. Short test durations might not generate accurate results. Ideally 15 mins before a video call, keeping it running 15 mins after the call. signal bar fluctuating from red to green, broken audio, freezing, lagging, low quality or no video (no video can be also a hardware problem). When experiencing intermittent network and/or A/V issues e.g.
To check a user's current network conditions that may contribute to call quality issues.